GENERAL MAINTENANCE
Q: How do I change the belt?
A: Please check out this How-To Video here, with instructions on how to change the belt.
Q: How do I take the nozzle off the front of the unit (and put it back on)?
A: To remove the power nozzle, or front head of the vacuum, first make sure the unit is turned off and is unplugged. Press the Toe-Touch pedal all the way down. Then, raise the headlight hood, pull the belt lifter handle toward you and turn it counterclockwise until the red arrows line up. Once the read arrows are lined up, turn the Accessory Lock counterclockwise, which will release the Power Nozzle. Now you may remove the nozzle and attach your next accessory and lower the hood.
To re-attach the power nozzle, follow the steps above to remove the attached accessory. Once that is off, the belt on the Power Nozzle should be stretched on the hook inside. (If it is not, flip out the belt lifter handle and turn it counterclockwise until the red arrows line up. The hook should catch and stretch the belt inside.) Rest the two hooks on the rear of the Power Nozzle over the attaching bar on the front of the vacuum. Then push the nozzle against the unit and turn the Accessory Lock clockwise to lock in place. Flip out the belt lifter handle and turn it clockwise until the green arrows line up. This will release the belt from the hook to spin the brush roll.
Q: How long is the warranty?
A: There is a three year limited warranty and a Lifetime Factory Rebuild program for those Kirby systems purchased from authorized Distributors. Please check here for details on the warranty plan and rebuild program.
Q: Is my warranty transferrable?
A: No, the three year limited factory warranty, Lifetime Factory Rebuild program and Fire Plan are not transferrable. They are only valid for the original owner of the Glandore Kirby system and require papers that show proof of original ownership and purchase date.
Q: How come the unit won’t turn on when I press the power button?
A: First, make sure the unit is plugged in, and then check that the accessory connected to the unit is properly attached. Depending on what attachment you’re using, make sure the Power Nozzle, Hose, Carpet Shampoo System or Air Intake Guard is properly attached. Then, check to see if the Mini Emptor, Shampoo Take, or Hose is properly attached to the side. If those are all connected properly, your unit should turn on.
Q: How can I purchase a new Kirby Home Cleaning System?
A: New Kirby systems are only sold via in-home demonstrations through authorized independent Kirby Distributors. Call The Kirby Company at 1800 547 297 for a distributor in your area or Click here to find a Distributor near you.
Q: How can I order replacement parts and supplies for my Kirby system or get a local authorized service centre?
A: You can contact your local authorized Kirby Distributor listed on your contract. You can also call The Glandore Kirby Company at 1800 547 297 for a Distributor in your area, or to order supplies over the phone. You can also order on glandorekirby.com.
Q: What can I use to shine the aluminum casting on my unit?
We suggest using Flitz metal polish. You can purchase this polish online or by calling 1800 547 297.
Q: It smells like the belt is burning. What is wrong?
A:It is likely the belt isn’t turning freely on the brush roll. Flip out the belt lifter handle and turn it clockwise until the green arrows line up. This will release the belt from the hook in order to turn freely on the brush roll. Make sure to check the brush roll for tangled hairs or debris that may be preventing it from turning.
Q: My Kirby has no power and will not turn on. What do I do?
A: There are two safety switches on your Kirby. One is on the front of the unit and one is on the side where the bag attaches. If there is nothing attached to the front of the unit, such as your floor nozzle, attachment hose or shampoo system, the Kirby will not turn on. This is to prevent injury to you from the fan and prevent damaging the fan. There is also a safety switch on the side of the unit where the bag attaches, or the tank if you are shampooing. If the mini emptor or tank is not snapped tightly against the Kirby you will not have power. You need to remove the bag or tank and put it back on again and make sure it snaps tightly into place.
Q: How can I get a user manual or instruction book for my Kirby vacuum?
A: The owner manuals for all Kirby systems are available here. You can also call The Kirby Company at 1800 547 297 to purchase some of the newer model user manuals.
Shipping Time
We use Australia Post as our main freight company and times vary depending on stock availability and your location, in most cases we ship all orders the next business day and will notify you with tracking details, for precise shipping time. Please visit Australia Post .
VACUUMING
Q: How can I tell when my disposable bag is full and needs to be replaced?
A: There is a fill line on the disposable bag and when the dirt reaches this line you should replace your disposable bag because it is no longer filtering properly. Be sure to utilize only Genuine Glandore Kirby filter bags, available here to ensure your Glandore Kirby system is cleaning properly.
Q: What is the N/D pedal on the back of the Kirby for?
A: This is your Neutral/Drive pedal. When you are vacuuming or using the carpet shampooer in the upright position, push down the Drive (D) pedal. This activates Tech Drive® power assist to make pushing your Kirby easy.
For the balance of product usage (i.e. cleaning hard floor surfaces, vacuuming in canister mode with attachment hose, vacuuming in hand held mode, using air pump, turbo accessory, etc.) push down the Neutral (N) pedal.
Q: The vacuum is running, but why isn’t it picking up any dirt from the floor?
A: There are a few reasons this may be happening. The vacuum might not be set at the proper height. If the nozzle is too high off the floor, the brush will not reach the floor to clean it properly. To adjust the height, simply press the toe touch pedal on the side of the unit.
Another reason may be because the brush roll is not turning. If the brush roll indicator light on the nozzle is not on, that could mean the following: the brush roll isn’t turning freely or the belt is slipping, broken or not engaged. To engage the brush roll, flip out the belt lifter handle and turn it clockwise until the green arrows line up.
Lastly, you might have a full bag. Check the disposable filter bag to see if it’s full and replace it if it is.
Q: Can I pick up water with my Kirby system?
A: No. Do not use your Kirby to get water off the floor or out of carpet.
SHAMPOOING
Q: How come there is no foam coming out of the shampoo system?
A: To produce foam properly, the suds screen and foam sponge must be in place on the shampoo tank. To check this, remove the tank and make sure they’re properly in place.
Q: How much carpet shampoo am I supposed to use in the shampoo system?
A: First and foremost, only use genuine Kirby carpet shampoo with your system. Unscrew the large cap from the shampoo tank and use it to measure carpet shampoo. Do not use the cap from the bottle of the shampoo to measure. For a small room, fill the tank with water to the first line on the side of the tank and add one capful of shampoo. To clean a large room, fill the tank to the third line and add three capfuls of shampoo.
Q: Why is the carpet so wet after shampooing?
A: This could be for one of two reasons. The suds screen and/or foam sponge are not in place. If not in place, this would allow too much water to dispense, over-wetting your carpet.
Repeatedly cleaning the same area would also cause this. To avoid over-wetting moving forward, allow the system to dispense a layer of foam on the carpet and then turn the valve on the shampoo tank to OFF before going back over the area to work in the foam and scrub the carpet.
Q: My shampoo system is not foaming and is letting out a stream of water.
A: Check to make sure you have both your suds screen and sponge in. The suds screen goes in the small hole on the tank, the hose goes over it and the sponge goes in the large hole on the tank.